The easiest way to purchase is via our website. We accept the following payment methods; credit card (VISA, MasterCard, American Express), PayPal, Afterpay, Apple Pay and Google Pay. Once your order has been processed, you will receive an email confirmation.
We are currently unable to take orders or payment over the phone. If you would like to place a manual order please email hello@minkindstore.com or visit our boutique;
Minkind
1A Minvera Rd.
Herne Hill VIC 3218
We use Australia Post to send our items. Within Australia we offer a flat rate of $10 for all orders under $75. Spend over $75 and shipping is FREE! Some larger items (such as furniture, hampers and artwork) are excluded from this FREE shipping. If this applies to a particular item it will be clearly listed in the description. Shipping for these items will be calculated on weight and destination.
Express Delivery Upgrade: Orders over $75 (after any discounts have been applied) will be given an option to upgrade to express delivery for a small charge of $7. Note this excludes those larger items as identified above. Orders under $75 can also upgrade to express delivery for $15.
Delivery timeframes can vary depending on postage service used. All parcels are dispatched from Geelong, VIC 3218.
All parcels are 'AUTHORITY TO LEAVE' meaning Australia Post will leave it in the safest place/at your door if no one is home to answer. If you would prefer your parcel not be left unattended please consider using a different postal address or a parcel locker. We are not liable for any parcels left unattended.
Minkind is based in Australia, however we are happy to ship internationally. All orders will be charged in Australian dollars ($AUD). Australia Post International shipping costs will apply, and charges are calculated by the size and weight of the product(s) you have ordered, along with the delivery location. Exact delivery costs are calculated in the shopping cart and will be added to your order total before check out. Any import taxes (if applicable) will be the responsibility of the customer.
Yes, for our local customers we also offer FREE Click and Collect from our Herne Hill store.
Monday - Friday 9am - 5pm & Saturday 9am - 3pm.
Minkind
1A Minerva Rd.
Herne Hill VIC 3218
Yes! Geelong locals can now make use of our new contactless local delivery service.
Due to Covid-19, we are offering local delivery to the following Geelong postcodes to assist with social distancing. Zone 1 is FREE. Zone 2 has a fee of $10.
Zone 1 postcodes; 3214, 3215, 3216, 3217, 3218, 3219, 3220, 3224.
Zone 2 postcodes; 3212, 3213, 3221, 3222, 3223, 3225, 3226, 3227, 3228
Currently we are delivering all through Monday - Saturday (except on public holidays), however please note we cannot guarantee an exact delivery time; and all drop-offs will be subject to the following conditions;
We often do local deliveries to other postcodes on an ad-hoc basis, please email hello@minkindstore.com or call us on 03) 4227 2003 to discuss.
All orders will be processed and dispatched within 24 hours. Orders made on weekends and Australian public holidays will be dispatched on the next business day. To ensure timely processing, once your order has been placed and paid for, changes are not permitted (this includes any changes to styles, colours, sizes, quantities and delivery details).
Occasionally, items may be listed for preorder. All preorder items are clearly labelled and include their approx delivery date. If your order contains any preorder items, please note that the entire order will be held and shipped once the final piece has arrived in store. If you would like your in stock items prior to the preorder items, please process your orders separately.
We’ll notify you by email when your order has been sent and provide you with the tracking ID details (be sure to check your spam folder).
Your order may ship in multiple packages, but you will not be charged any additional shipping and handling fees. The fee you were quoted during checkout covers all items being delivered.
Occasionally, items may be listed for preorder. All preorder items are clearly labelled and include their approx delivery date. If your order contains any preorder items, please note that the entire order will be held and shipped once the final piece has arrived in store. If you would like your in stock items prior to the preorder items, please process your orders separately.
Unfortunately, we are unable to make changes, including cancellations, to orders after they have been submitted.
If an item is out of stock we will do our best to order it in if requested. A 50% deposit is required upon confirmation of special pre-orders with the balance due before delivery. To arrange for the pre-order of an out of stock item please email the item and your personal contact details to hello@minkindstore.com
We understand online shopping can be tricky, should you feel the item ordered is not right we are happy to exchange, provide a credit note, or offer a full refund as per our RETURNS POLICY. Please view the policy for full terms and conditions.
In-store purchases can only be returned in-store with a copy of the purchase receipt;
Minkind
1A Minerva Rd.
Herne Hill VIC 3218
Online orders can be returned in person at our retail store or via post. Please request an RMA number by emailing hello@minkindstore.com prior to posting your return. An RMA is a Returned Merchandise Authorisation number. Once we have received your request and it has been approved, you will receive a response (via email) with specific return instructions.
If you have a discount code or store credit voucher, you can enter it in the coupon code section of the shopping cart and click “Apply Coupon Code”. This will apply the discount to the order in real time.
If you have a gift voucher, you can redeem this against your order during Step 3 of the checkout process. You will need to know both your voucher code and secret code. Once entered click “Redeem Voucher”. This will apply the voucher amount to the order in real time.
Currently Hampers can only be sent within the Greater Geelong, Bellarine and Surf Coast regions.
Local delivery for Zone 1 is FREE. Zone 2 has a fee of $10.
Zone 1 postcodes; 3214, 3215, 3216, 3217, 3218, 3219, 3220, 3224.
Zone 2 postcodes; 3212, 3213, 3221, 3222, 3223, 3225, 3226, 3227, 3228
For delivery to other suburbs please contact us for a quote hello@minkindstore.com Alternatively hampers can be picked up in our Herne Hill store via click and collect.
Hampers can only be ordered online.
To purchase any gift hamper containing alcohol, or to order our 6Ft6 wine 'add on' option, both you (as purchaser) and the gift recipient must be over the age of 18 years. Alcohol can only be purchased as part of a larger gift, and will not be sold on its' own. By ordering via our website you are agreeing to these terms.
Unfortunately we are unable to post plants. They are available for click and collect in our Herne Hill store or as part of our local delivery option within the Greater Geelong region.
Yes we'd love to see you!
Our boutique is open Monday - Friday 9am - 5pm & Saturday 9am - 3pm. Our online store is open 24/7 and we dispatch orders daily via Australia Post. We are continuing to offer free local delivery on orders over $30; along with our click and collect service.
Minkind
1A Minerva Rd.
Herne Hill VIC 3218
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