The easiest way to purchase is via our website. We accept the following payment methods; credit card (VISA, MasterCard, American Express), PayPal, Afterpay, Apple Pay and Google Pay. Once your order has been processed, you will receive an email confirmation.
We are currently unable to take orders or payment over the phone. If you would like to place a manual order please email hello@minkindstore.com or visit our boutique;
Minkind
1A Minvera Rd.
Herne Hill VIC 3218
We use Australia Post to send our items.
Within Australia we offer a flat rate of $15* for all orders.
Some larger items (such as furniture, pots, cocktail mixers, hampers and artwork) are excluded from AusPost. If this applies to a particular item it will be clearly listed in the description. Shipping for these items will be charged at a flat rate of $25.
Express Delivery: There is a flat rate of $20 for all Express Orders within Australia. Note this excludes those larger items as identified above.
Delivery timeframes can vary depending on postage service used. All parcels are dispatched from East Geelong, VIC 3219.
All parcels are 'AUTHORITY TO LEAVE' meaning Australia Post will leave it in the safest place/at your door if no one is home to answer. If you would prefer your parcel not be left unattended please consider using a different postal address or a parcel locker. We are not liable for any parcels left unattended.
Minkind is based in Australia, however we are happy to ship internationally. All orders will be charged in Australian dollars ($AUD). Australia Post International shipping costs will apply, and charges are calculated by the size and weight of the product(s) you have ordered, along with the delivery location. Exact delivery costs are calculated in the shopping cart and will be added to your order total before check out. Any import taxes (if applicable) will be the responsibility of the customer.
Yes, for our local Geelong customers we are still offering FREE Click and Collect, now from our home-base in East Geelong.
Once your order has been picked and packed, you will receive a text message and email with the address details and times for collection (be sure to check your spam folder).
Tuesday & Thursday 9:00am - 5:00pm.
Need a different day/time? Call us on 03 4227 2003 or email hello@minkindstore.com
Yes, we offer a contactless local delivery service within the Greater Geelong region. This service was trialled in response to COVID-19 and has recently been amended [effective 15/06/22]
FREE* local delivery now applies to orders $75+ within the following Zone 1 postcodes; 3218, 3219, 3220. Deliveries to other Greater Geelong, Bellarine or Surfcoast postcodes are available via a new courier service. Charges apply and will be calculated during checkout, based on your delivery postcode. There is no minimum order for our courier service.
Currently we are delivering weekdays (except on public holidays), however please note we cannot guarantee an exact delivery time; and all drop-offs will be subject to the following conditions.
All orders will be processed and dispatched within 24 hours. Orders made on weekends and Australian public holidays will be dispatched on the next business day. To ensure timely processing, once your order has been placed and paid for, changes are not permitted (this includes any changes to styles, colours, sizes, quantities and delivery details).
Occasionally, items may be listed for preorder. All preorder items are clearly labelled and include their approx delivery date. If your order contains any preorder items, please note that the entire order will be held and shipped once the final piece has arrived in store. If you would like your in stock items prior to the preorder items, please process your orders separately.
We’ll notify you by email when your order has been sent and provide you with the tracking ID details (be sure to check your spam folder).
Your order may ship in multiple packages, but you will not be charged any additional shipping and handling fees. The fee you were quoted during checkout covers all items being delivered.
Occasionally, items may be listed for preorder. All preorder items are clearly labelled and include their approx delivery date. If your order contains any preorder items, please note that the entire order will be held and shipped once the final piece has arrived in store. If you would like your in stock items prior to the preorder items, please process your orders separately.
Unfortunately, we are unable to make changes, including cancellations, to orders after they have been submitted.
If an item is out of stock we will do our best to order it in if requested. Pre-payment may be required upon confirmation of special pre-orders. To arrange for the pre-order of an out of stock item please email the item and your personal contact details to hello@minkindstore.com
We understand online shopping can be tricky, should you feel the item ordered is not right we are happy to exchange, provide a credit note, or offer a full refund as per our RETURNS POLICY. Please view the policy for full terms and conditions.
In-store purchases can only be returned in-store with a copy of the purchase receipt;
Minkind
1A Minerva Rd.
Herne Hill VIC 3218
Online orders can be returned in person at our retail store or via post. Please request an RMA number by emailing hello@minkindstore.com prior to posting your return. An RMA is a Returned Merchandise Authorisation number. Once we have received your request and it has been approved, you will receive a response (via email) with specific return instructions.
If you have a discount code or store credit voucher, you can enter it in the coupon code section of the shopping cart and click “Apply Coupon Code”. This will apply the discount to the order in real time.
If you have a gift voucher, you can redeem this against your order during Step 3 of the checkout process. You will need to know both your voucher code and secret code. Once entered click “Redeem Voucher”. This will apply the voucher amount to the order in real time.
Watch this space! New Gift Hamper options coming July 2022!
Our Geelong store has now closed.
However, you can shop online with us 24/7 and we dispatch orders daily via Australia Post. We are continuing to offer our easy click and collect service from East Geelong and Local Delivery option.
On the top right hand corner click the person icon [next to the shopping cart button].
If you are a returning customer - login using your email address and registered passoword.
If you are a new customer - follow the prompts to create an account.
If you signed up instore at our Herne Hill boutique - finish setting up your account by creating a password. Please click here or use the 'forgot your password' link. Enter the email address you provided us with instore.
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Log into or create your Afterpay account, with instant approval decision
Your purchase will be split into 4 payments, payable every 2 weeks
All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a resident of country offering Afterpay
Late fees and additional eligibility criteria apply. The first payment may be due at the time of purchase
For complete terms visit afterpay.com/terms
