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FREE SHIPPING ON AUSTRALIAN ORDERS OVER $75
Minkind
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Minkind
0
  • CHRISTMAS SALE
  • FASHION
    • Tops
    • Dresses
    • Pants
    • Bags
    • Accessories
    • Jewellery
  • KIDS
    • Mamas
    • Baby Gifts
    • Clothing
    • Bed & Bath
    • Teething
    • Kids Dinnerware
    • Books
    • Games & Puzzles
    • Toys
    • Kids Gifts
    • Kids Accessories
  • HOME
    • Eco
    • Kitchen & Food
    • Books
    • Living
    • Pamper
    • Gifts
  • GARDEN
  • HAMPERS
  • CARDS
  • VOUCHERS
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  • FAQS

FAQS

How do I order?

The easiest way to purchase is via our website. We accept the following payment methods; credit card (VISA, MasterCard, American Express), PayPal, Afterpay, Apple Pay and Google Pay. Once your order has been processed, you will receive an email confirmation.

We are currently unable to take orders or payment over the phone. If you would like to place a manual order please email hello@minkindstore.com or visit our boutique;

Minkind
1A Minvera Rd.
Herne Hill VIC 3218

 

How much does delivery cost?

We use Australia Post to send our items. Within Australia we offer a flat rate of $10 for all orders under $75. Spend over $75 and shipping is FREE! Some larger items (such as furniture, hampers and artwork) are excluded from this FREE shipping. If this applies to a particular item it will be clearly listed in the description. Shipping for these items will be calculated on weight and destination. 

Express Delivery Upgrade: Orders over $75 (after any discounts have been applied) will be given an option to upgrade to express delivery for a small charge of $7. Note this excludes those larger items as identified above. Orders under $75 can also upgrade to express delivery for $15.

Delivery timeframes can vary depending on postage service used. All parcels are dispatched from Geelong, VIC 3218.

All parcels are 'AUTHORITY TO LEAVE' meaning Australia Post will leave it in the safest place/at your door if no one is home to answer. If you would prefer your parcel not be left unattended please consider using a different postal address or a parcel locker. We are not liable for any parcels left unattended. 

Do you ship to my country?

Minkind is based in Australia, however we are happy to ship internationally. All orders will be charged in Australian dollars ($AUD). Australia Post International shipping costs will apply, and charges are calculated by the size and weight of the product(s) you have ordered, along with the delivery location. Exact delivery costs are calculated in the shopping cart and will be added to your order total before check out. Any import taxes (if applicable) will be the responsibility of the customer.

Do you offer Click and Collect?

Yes, for our local customers we also offer FREE Click and Collect from our Herne Hill store.

Monday -  Saturday 10am - 2pm.

Minkind
1A Minerva Rd.
Herne Hill VIC 3218

Do you offer local delivery?

Yes! Geelong locals can now make use of our new contactless local delivery service. 

Due to Covid-19, we are offering local delivery to the following Geelong postcodes to assist with social distancing. Zone 1 is FREE. Zone 2 has a fee of $10.

Zone 1 postcodes; 3214, 3215, 3216, 3217, 3218, 3219, 3220, 3224.

Zone 2 postcodes; 3212, 3213, 3221, 3222, 3223, 3225, 3226, 3227, 3228

Currently we are delivering all through Monday - Saturday (except on public holidays), however please note we cannot guarantee an exact delivery time; and all drop-offs will be subject to the following conditions;

  • All parcels will be left in a safe, weather protected spot at the delivery address specified as we see fit; there will be zero interaction from our driver. No signatures are required.
  • We and our driver are taking the utmost care to keep ourselves clean and sanitary. Hands will be santised before/after and between every delivery.
  • We will email/text you to confirm your order has been delivered with photographic proof.
  • We cannot drop off to addresses where there are dogs present or a pet that may interfere with the parcel or to P.O. Boxes and apartments where we only have ground level, common area access.
  • If your address is NEW... please leave us instructions as we will rely on Google maps to find you! 
  • Please take care in providing correct delivery details as parcels will be left unattended at the address specified. Minkind accepts no liability if you provide the wrong address. 
  • For Zone 1 there is a minimum spend of $30 for free delivery. Once your shopping cart total exceeds this amount and a local address is used the free local delivery option will appear.
  • Order by 12pm for same day delivery/drop off. Orders after midday will be delivered the following business day.
  • Any returns will need to be actioned in-person at our Herne Hill store please email hello@minkindstore.com for details
  • We are trialling this local delivery service; it may be removed at our discretion.

We often do local deliveries to other postcodes on an ad-hoc basis, please email hello@minkindstore.com or call us on 03) 4227 2003 to discuss. 

When can I expect my order to ship?

All orders will be processed and dispatched within 24 hours. Orders made on weekends and Australian public holidays will be dispatched on the next business day. To ensure timely processing, once your order has been placed and paid for, changes are not permitted (this includes any changes to styles, colours, sizes, quantities and delivery details).

Occasionally, items may be listed for preorder. All preorder items are clearly labelled and include their approx delivery date. If your order contains any preorder items, please note that the entire order will be held and shipped once the final piece has arrived in store. If you would like your in stock items prior to the preorder items, please process your orders separately.

How will I know when my order has shipped?

We’ll notify you by email when your order has been sent and provide you with the tracking ID details (be sure to check your spam folder).

 

If items in my order are shipped separately will I be charged extra?

Your order may ship in multiple packages, but you will not be charged any additional shipping and handling fees. The fee you were quoted during checkout covers all items being delivered. 

Occasionally, items may be listed for preorder. All preorder items are clearly labelled and include their approx delivery date. If your order contains any preorder items, please note that the entire order will be held and shipped once the final piece has arrived in store. If you would like your in stock items prior to the preorder items, please process your orders separately.

Can I cancel my order?

Unfortunately, we are unable to make changes, including cancellations, to orders after they have been submitted. 

 

The item I want is out of stock?

If an item is out of stock we will do our best to order it in if requested. A 50% deposit is required upon confirmation of special pre-orders with the balance due before delivery.  To arrange for the pre-order of an out of stock item please email the item and your personal contact details to hello@minkindstore.com

I have to return something, what do I do?

We understand online shopping can be tricky, should you feel the item ordered is not right we are happy to exchange, provide a credit note, or offer a full refund as per our RETURNS POLICY. Please view the policy for full terms and conditions.

In-store purchases can only be returned in-store with a copy of the purchase receipt;

Minkind
1A Minerva Rd.
Herne Hill VIC 3218

Online orders can be returned in person at our retail store or via post. Please request an RMA number by emailing hello@minkindstore.com prior to posting your return. An RMA is a Returned Merchandise Authorisation number. Once we have received your request and it has been approved, you will receive a response (via email) with specific return instructions.

 

How do I use a discount code or a store credit voucher?

If you have a discount code or store credit voucher, you can enter it in the coupon code section of the shopping cart and click “Apply Coupon Code”. This will apply the discount to the order in real time.

 

How do I use a gift voucher?

If you have a gift voucher, you can redeem this against your order during Step 3 of the checkout process. You will need to know both your voucher code and secret code. Once entered click “Redeem Voucher”. This will apply the voucher amount to the order in real time.

Hamper Help.

Currently Hampers can only be sent within the Greater Geelong, Bellarine and Surf Coast regions. 

Local delivery for Zone 1 is FREE. Zone 2 has a fee of $10.

Zone 1 postcodes; 3214, 3215, 3216, 3217, 3218, 3219, 3220, 3224.

Zone 2 postcodes; 3212, 3213, 3221, 3222, 3223, 3225, 3226, 3227, 3228

For delivery to other suburbs please contact us for a quote hello@minkindstore.com Alternatively hampers can be picked up in our Herne Hill store via click and collect. 

Hampers can only be ordered online. 

To purchase any gift hamper containing alcohol, or to order our 6Ft6 wine 'add on' option, both you (as purchaser) and the gift recipient must be over the age of 18 years. Alcohol can only be purchased as part of a larger gift, and will not be sold on its' own. By ordering via our website you are agreeing to these terms.

Do you deliver plants?

Unfortunately we are unable to post plants. They are available for click and collect in our Herne Hill store or as part of our local delivery option within the Greater Geelong region.

Can I visit your boutique? Where are you located?

Yes we'd love to see you!

Due to covid-19 our opening hours have changed. Our boutique is now open Monday - Saturday 10am - 2pm. Our online store remains fully operational and we are dispatching orders daily via Australia Post. We are continuing to offer free local delivery on orders over $30; along with our click and collect service.

Minkind
1A Minerva Rd.
Herne Hill VIC 3218

Click here for directions.

 

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ABN: 83 100 413 764
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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Minkind’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Minkind’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 1A Minerva Rd, HERNE HILL, VIC, 3218, AU. Our ABN is 83 100 413 764. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

This privacy policy sets out how we use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address and/or telephone numbers
  • demographic information such as postcode, age, gender, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at hello@minkindstore.com and we will promptly correct any information found to be incorrect.

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